electrical flat rate tip of the day!

Electrical flat rate tip of the day!

Today's tip:

Warming up the customer.

Are your techs making enough conversation with the clients or are they jumping right into the call.
As owners we need to properly coach them, to stop there natural instincts to fix things, and teach them to make small talk.
This makes you a real person, in the customers eyes, and separates you from the rest of the yucks, in a truck.
As soon as you walk in the door, smile, make eye contact greet the customer with Mr./Mrs. (last name), introduce yourself as (your name) from (your service company) and find something to compliment them on.
Pet the dog, or the cat!
Say hello to the child.
Ask friendly non intrusive questions about an item or picture in the home.
The idea is to speak with them a good 5 minutes before doing any sort of business.
If offered a soda. tea, water or coffee. accept the water! and if asked to sit down. SIT!
They are looking you over and deciding if they want to have you in there home.

That's it for today, see ya tomorrow,

---Jim