Today's Electrical Flat rate tip.
Is your Electric Flat Rate Company making follow up calls after every service call?
The importance of killing buyers remorse, and solidifying the overall experience, is part of the follow up call.
Use this time to ask some reference questions, such as:
Was the customer service rep cheerful and helpful?
Did the Technician wear his shoe booties when he was in your home?
Did HE/SHE answer all your questions, and explain everything that was done?
And how would you rate the overall service which you received from us, 10 being excellent, and 1 being poor?
Do have any comments that you would like me to note?
(FINAL QUESTION) Is there anything that we can do for you today?
Best of profit!
---Jim
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