Electric Flat Rate Tip of the day!
Today's Tip:
Lets continue with first impressions.....
The Technician!
Is his truck clean and waxed on the outside?
Is the dashboard clean and obstruction free?
Is the inside of the truck neat and organized?
When The Technician arrives at the door is he smiling?
Is his/her paperwork organized?
Is he/she pleasant with the client?
Is he/she listening more than he is talking?
Is he/she paying attention to the customers wants and needs?
Pay attention to All your Technicians, Do the Ride-A-Longs, and keep up the ongoing trainings!
To your Profits!
Jim Kavallines
Saturday, August 30, 2008
Friday, August 29, 2008
Electric Flat Rate Pricing
Electric Flat Rate Tip Of The Day!
Today's tip:
We will continue on First impressions......
Lets Talk about When The Dispatcher calls!
Is your dispatcher instilling confidence that the Technician will show when you say he will?
Is he/she giving the customer a realistic time slot?
Are they in constant contact with the customer from the original scheduling, the night before confirmation call, and any changes that may happen during the day?
Is he/she giving any needed details to the Technician?
Are the addresses given by page, or voice, in a clear manner?
Pay attention to All these details!
To your Profits!
---Jim Kavallines
Today's tip:
We will continue on First impressions......
Lets Talk about When The Dispatcher calls!
Is your dispatcher instilling confidence that the Technician will show when you say he will?
Is he/she giving the customer a realistic time slot?
Are they in constant contact with the customer from the original scheduling, the night before confirmation call, and any changes that may happen during the day?
Is he/she giving any needed details to the Technician?
Are the addresses given by page, or voice, in a clear manner?
Pay attention to All these details!
To your Profits!
---Jim Kavallines
Thursday, August 28, 2008
Electric Flat Rate Pricing
Electric Flat Rate Tip Of The Day!
Tip Of The Day:
Today's tip involves first impressions:
They say you never get a second chance to make a first impression! How true that is in our industry. Today's examples of just how important that is in our businesses, involves the CCR/CSR.
From the initial phone call coming into the company:
Is your Customer care/service representative, happy, calm and on their game?
Are they leading the call in a courteous manner?
Are they positive?
Are they setting up the Technician to win, by laying out what is going to happen when the Technician arrives?
Pay attention to your CCR/CSR's and watch your conversion rates go up!
To Your Profits!
Jim Kavallines
Tip Of The Day:
Today's tip involves first impressions:
They say you never get a second chance to make a first impression! How true that is in our industry. Today's examples of just how important that is in our businesses, involves the CCR/CSR.
From the initial phone call coming into the company:
Is your Customer care/service representative, happy, calm and on their game?
Are they leading the call in a courteous manner?
Are they positive?
Are they setting up the Technician to win, by laying out what is going to happen when the Technician arrives?
Pay attention to your CCR/CSR's and watch your conversion rates go up!
To Your Profits!
Jim Kavallines
Wednesday, August 27, 2008
Electrical Flat Rate Pricing
Electric Fat Rate Tip Of The Day!
Today's Tip!
Lets talk about advertising!
Ask yourself the following questions:
Are you collecting emails?
Are you checking your return on Investment numbers (ROI) on ALL advertising?
Are you doing Happy Calls and logging ALL the information?
Now the big question?
"WHAT ARE YOU DOING WITH THIS INFORMATION?"
I WOULD LIKE TO HEAR YOU FEEDBACK!
To your profits!
--- Jim Kavallines
Today's Tip!
Lets talk about advertising!
Ask yourself the following questions:
Are you collecting emails?
Are you checking your return on Investment numbers (ROI) on ALL advertising?
Are you doing Happy Calls and logging ALL the information?
Now the big question?
"WHAT ARE YOU DOING WITH THIS INFORMATION?"
I WOULD LIKE TO HEAR YOU FEEDBACK!
To your profits!
--- Jim Kavallines
Tuesday, August 26, 2008
Electrical Flat Rate Pricing
Electric Flat Rate Tip Of The Day!
Today's Tip:
Are your Technicians spending time getting comfortable with the client before talking about work?
Make sure they are getting the customer comfortable with them.
Make sure they get the customer to talk about themselves.
The trick here is to "HUMANIZE YOURSELF!" with the customer.
You are different from everyone else!
To your profits!
Jim Kavallines
Today's Tip:
Are your Technicians spending time getting comfortable with the client before talking about work?
Make sure they are getting the customer comfortable with them.
Make sure they get the customer to talk about themselves.
The trick here is to "HUMANIZE YOURSELF!" with the customer.
You are different from everyone else!
To your profits!
Jim Kavallines
Monday, August 25, 2008
Electrical Flat Rate Pricing
Electrical Flat Rate Tip Of The Day!
Today's Tip:
Have you been paying attention to the rising costs of material?
Have you recalculated your break even taking into consideration your losses if any, and any caring costs of any notes?
If you are like some, you NEED TO REPRINT YOUR PRICING GUIDE ASAP!
To Your Profits!
Jim Kavallines
Today's Tip:
Have you been paying attention to the rising costs of material?
Have you recalculated your break even taking into consideration your losses if any, and any caring costs of any notes?
If you are like some, you NEED TO REPRINT YOUR PRICING GUIDE ASAP!
To Your Profits!
Jim Kavallines
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