Electrical Flat Rate Tip of the Day!
Welcome back to my electrical flat rate tip blog.
Todays Tip:
The Customer Service rep introduction. It is imperative that the phone is answered the same way every time.
The customer calling in hears your CSR Script for the first time, gets a great experience when the Tech does the work, hears from you after the fact, and maybe even gets a thank you card.
So why is the Script so important? When a repeat customer calls in, and they hear that script just as they did the first time. They already have it in their mind that the experience will be the same!
Best of Profit!
---Jim
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