Welcome to electric flat rate pricing. My name is Jim Kavallines, and I am a consultant and speaker in the Flat rate service and repair business. Up until 2003, I owned the largest pure electrical flat rate service company in the state of CT. If you have a flat rate service company, or are thinking of starting one, you came to the right place. I will be posting a tips, that deals either with your technicians, customer service, pricing, flat rate book, break even, and a whole array of other items.
Tip #1
Most of us spend extensive time training our techs to sell. Have you ever just reminded them that they are the expert, and to offer the customer three solutions to there problem, so the customer can shop your three quotes, instead of sending you home with a dispatch fee only?
Tip #2
When figuring your break even, are you also including past debt, profit, and funds for expansion such as a new truck, tools, training costs. etc.
Tip #3
When a customer service rep is having a hard time booking a call, and has exhausted all of the scripts, do they turn the call over to a more qualified Manager, who has the ability & skills, to save the call?
Thank you for reading my posts! Hope you enjoyed todays tips. If you want to send me a personal email you may do so jim@abscousa.com
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment